Exchange & Refund Policy

we want you to love every piece you receive. If something isn't quite right, we're here to help.

Exchange Window

You can request an exchange within 7 days of receiving your order.

Refund Policy

• We do not offer refunds unless the issue is caused by an error on our side, such as receiving the wrong item or a defective product.

• For exchanges requested due to personal preference, such as changing the size, shipping fees will apply.

• If the issue is our responsibility (wrong item, defective product, etc.), Gray Studios will cover all shipping costs.

How to Request an Exchange or Refund

To submit a request, please email us at info@graystudios.shop with the following details:

• Your order number.

• A photo of the product.

• The reason for your exchange or refund request.

Our team will review your request and guide you through the next steps.

Thank you for choosing Gray Studios.